Below you will find some of the most frequently asked questions by our customers. It is our goal at Screamers Costumes to provide you with the best online and in-store shopping experience. If you have a question and it is now listed below, please don’t hesitate to reach out and contact us. We will be more than happy to help you with whatever questions or issues you may have.
Screamers Costumes FAQ
Q: When will you ship my item?
A: We will ship out your order in most cases within 24 to 48 hours. Sundays and holidays are excluded but items will be shipped out on the first business day after a holiday. We ship via USPS so we will even ship items out on Saturdays! On the occasion that an item you bought becomes out of stock, we will immediately notify you via email and issue a refund ASAP.
Q: Do you accept Returns?
A: Yes we do, please see our returns page for more information.
Q: What shipping services do you offer?
A: We ship via USPS:
- First-Class Package Service, Transit Time: 1-3 Days
- Priority Mail, Transit Time: 2-3 Days
- Priority Mail Express, Transit Time: Next Day to 2 Day by 6 p.m.
Q: Do you ship internationally?
A: Yes, we will ship your order via USPS
- First-Class Package International Service, Transit Time: 1-4 Weeks depending on the destination
- Priority Mail International, Transit Time: 6-10 Business Days
- Priority Mail Express International, Transit Time: 3-5 Business Days
You also may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges for customs clearance will be the responsibility of the customer; we have no control over these charges.
Q: Do you have a retail location?
A: Yes we do!! We are open year-round to the public in Clinton Twp. MI at 15 Mile Road and Gratiot Avenue in the Regional Shopping Center. Our address is:
35431 S. Gratiot Ave
Clinton Twp. MI 48035
Q: What are your retail business hours?
A: We are a seasonal business and yes we are open year-round but our retail hours can fluctuate, for instance, during the Halloween season we will have extended hours. When in doubt please give us a call to inquire at (586)790-5855.
- Monday: 11 a.m. – 6 p.m.
- Tuesday: 11 a.m.- 6 p.m.
- Wednesday: 11 a.m .- 6 p.m.
- Thursday: 11 a.m. – 6 p.m.
- Friday: 11 a.m. – 6 p.m.
- Saturday: 11 a.m. -6 p.m.
- Sunday: Closed